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E1,E5 or E7 encryption error encountered

Verify that the passcodes are hosted:

1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > Key Encryption Key Monitor opens.
2. When the Key Monitor opens, the status should indicate ‘Hosted’
3. If not hosted, input the two passcodes and click the Host key  

To see other topics related to Encryption, please click here.

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A .Net Framework Error : Could not load file or assembly 'Nodus Encryption' when open the eTransaction Entry

Check whether CCE is installed on the server and is operational.

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Error message : “The first byte of the packed edata does not match” when trying to view the card number

This error occurs shortly after the initial installation. Wait 24 hours for the Key Rotator to automatically re-set the encrypting code from Legacy to Nodus Encryption.

To see other topics related to Encryption, please click here.

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Error Message: (Card Trx Decryption Failed 366). Test fails to encrypt/decrypt given data – card transaction decryption fails

Verify that the passcodes are hosted:

1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > Key Encryption Key Monitor opens.
2. When the Key Monitor opens, the status should indicate ‘Hosted’
3. If not hosted, input the two passcodes and click the Host key  

To see other topics related to Encryption, please click here.

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Getting 'EDEK failed to connect' error when processing data

Verify whether the EDEK SQL server has Nodus Framework installed. If not:

1. Re-install Framework on the SQL server
2. Start services
3. Edit configuration files. Use the configuration utility located at Start > Programs > Nodus Technologies > Credit Card Encryption > CCE Configuration Utility
   
   
   1. Choose a SQL server from the droplist
   2. Select a connection string but clicking the button next to the Connection String textbox
   3. Click the Update from Nodus Encryption Client button to populate the Key Server, DEK Server and AuditLog Server textboxes. NOTE: If the values for the servers need to be edited, use the Nodus Encryption wizard to make the changes. When finished, return to the CCE Configuration window and click the Update button
   4. Test to see if data is processing and error message does not return

To see other topics related to Encryption, please click here.

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Do new keys need to be entered after 365 days?

The keys will automatically renew after 365 days as they are re-generated by the system.

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How can general users be allowed to view credit card numbers?

To setup other users to view credit card numbers:

1. Navigate to Tools > Setup > Company > Nodus Credit Card Encryption > Credit Card Audit.
2. From the CC audit window, click Permission > Open permission Here, you can setup general users to view card numbers.

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A .Net Framework Error : Could not load file or assembly 'Nodus Encryption' when open the eTransaction Entry

To resolve this issue, re-install Credit Card Encryption 

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For more information - Contact Nodus or call us directly at: (909) 482-4701.

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