To see other topics related to Encryption, please click here.
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Receiving an ‘Invalid registration key’ error.
Possible resolutions:
- Verify that the Registration key is valid by navigating to Tools > Setup > System > CCA > Registration
- If previously provided temporary registration keys, the expiration date might still be in the CCA Registration Window. Make sure the expiration date shows as 000000.
- Navigate to Tools > Setup > System > CCA > Registration > CC Advantage Registration > Options > Change Expiration Date > 000000
- Verify that the site registration name is accurate. Click Help > About Microsoft Great Plains and site registration name is listed on this page. Then, contact Nodus Technologies to compare site names to complete the verification.
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Error message "Security error ; Security header is not valid" when process trx.
Make sure the password entered in the Setup ID is correct.
- Navigate to CCA > Setup > Setup ID
- Choose the Setup ID used for the failed transaction
- Verify that the password entered in the Password field is correct
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Are there any limitations to the type of name I can use for my Setup ID?
You can use any name you want that does NOT include a slash "/".
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What do I put in Authentication fields?
Depending upon your connector, you will have three or
four fields. With Paymentech you will have three fields:
BIN, Merchant ID, and Terminal ID. You can obtain this information
from the group that originally established your Paymetech
account. With PayPal PayFlow Pro (formerly Verisign) you will have four fields: User ID,
Password, Partner ID, and Vendor ID. You can obtain this
information from the group that originally established your
PayPal PayFlow Pro account. (Note: The User ID and Vendor ID will
be the same.)
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I changed information in the setup window do I need to do anything?
You will need to shut down Great Plains and restart it again for the changes to take affect.
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How does the Transaction Setup checkboxes affect my transactions?
Fail On Address: If the address is not correct the transaction will be voided.
Fail On ZIP: If the ZIP is not correct the transaction will be voided.
Auto Renew Expired Book: Will Automatically renew an expired book transaction when certain Credit Card Entry windows are opened.
Recurring Billing: For users who wish to use Encore Recurring Billing product to create transactions.
Auto Freight and Auto Misc: Automatically adds the Freight and Miscellaneous amount to a book transaction in Sales Payment Entry.
Allow Multiple Booking (MB) and Allow Partial Shipping (PS) work differently when they are checked.
Checked MB only: Only the book amount will be shipped.
Checked PS only: User can ship any amount equal to or less than the booked amount
Checked MB and PS: Only the booked amount will be shipped
Neither MB nor PS checked: User can ship any amount equal to or less than the booked amount.
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What time should I use for the Auto Settlement Time?
You should make this the same time that your payment gateway settles.
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What happens if I delete a Setup ID?
Deleting a Setup ID will cause all the transactions associated with that Setup ID to be corrupted. When this happens you will continually see an error message.
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Can I run a multiple booking/partial shipping function?
Yes, by performing the following steps:
- After opening GP, navigate to Transactions > Credit Card Advantage > Setup.
- Select the appropriate setup ID and then click the blue arrow on the top right for additional options.
- Select Transaction Setup. There you will find multiple booking and partial shipping options.
NOTE: Multiple booking and partial shipping are not available in CCA Lite. Do NOT enable both of these functions at the same time -- these features conflict with each other.
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Does a user have full access to CCA unless you specifically restrict their access?
Yes. Access to CCA can be restricted in two areas:
Functionality
Keeps users from using functionality such as Booking.
- Navigate to Transactions > CCA > Setup > from the CCA Setup window, click the CCA Setup menu option > User Security Default Setup
- Enter the User ID of the user
- Uncheck the functionality area to be restricted
GP Security Settings
Access to CCA configuration settings can be setup from Great Plains. Navigate to MS Dynamics GP > Tools > Setup > System > Security Tasks.
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How do I set up CCA to print out receipts on individual pages when processing a batch?
There are currently no options available to adjust how receipts are printed. Please contact Nodus Technologies if a custom solution is needed.
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If the “Enter” key is pushed while the cursor is in a passcode textbox, will this action generate a new key?
No. A new passcode will not be generated. The current passcode remains in effect.
To see other topics related to Encryption, please click here.
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Which ports can be opened and for what purpose?
Ports 8003-8005 and port 443 can be opened for:
- E-mail notifications
- To enable the gateway server URL to communicate with the server
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I entered a transaction in Cash Receipt and the information went into the Sales Transaction Entry (SOP), why did this happen, what can I do to fix it and how can I avoid problems like this?
The reason that this happened might be that you had the SOP window open when you processed the Cash Receipts. To remedy this issue, you will need to void the transaction that was just created and recharge the customer. To avoid the problem from happening again, have only the one transaction window open.
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How do I void a settled Transaction?
You cannot void a settled transaction because money has actually been transferred. To undo a sale you would need to process a credit transaction through a Return document.
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How do I void a posted Transaction?
You would go to Posted Transactions, and click on payments. Then void the payment, not the document. This will issue a void for the transaction.
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How do I void a transaction from SOP or Invoice Entry?
From the document go to the Payment Entry screen, and select the payment. Then click remove. This should void the transaction. A window will appear that reads: "There is a verified credit card transaction associated with this line item. If you continue you will need to issue a VOID or CREDIT for that transaction." Click OK. Then delete the line item. A window titled "Results" should appear.
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I used a "force" and it did not show up on the PayPal PayFlow Pro (formerly Verisign) or Paymentech side. Why did this happen?
If you processed the force with the Dyn/eEnt Only check box checked, then it will NOT show up on the PayPal PayFlow Pro (formerly Verisign) or Paymentech side because it will not go through to the bank (this is considered a local force and will not charge the customer). If you have already done this then go to the PayPal PayFlow Pro or Paymentech page, perform manual transaction, and select Voice Authorization.
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I processed a book transaction; instead of shipping the actual document amount it shipped the book amount. Why is this happening?
This is because of how the Setup ID was filled in.
If neither Allow Multiple Book nor Allow Partial Ship are checked then the document amount or an amount less than the document amount can be shipped.
If both Allow Multiple Book and Allow Partial Ship are checked then only the book amount will be shipped.
If only Allow Multiple Book is checked then for each book only that amount will be shipped.
If only Allow Partial shipping is checked then the document amount or an amount less than the document amount can be shipped.
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I entered a book transaction and voided it in Credit Card Advantage; however the book transaction was not voided off the customers card?
This problem is due to the gateway. In the Credit Card Advantage software the book will show up voided. The gateway will get this request to void the transaction. However the gateway will not void the book, but rather let the book expire after a set period of time. There are two options to void the actual book transaction, after voiding the book in Credit Card Advantage.
Option 1
- Contact the customer and get the name and phone number of the card issuing bank.
- Contact the issuing bank and give them the Authorization code and card number to void the authorization.
- This option will not always work, because the bank may not release the funds.
Option 2
- Ship the booked transaction.
- Issue a void for the shipped transaction.
- Contact the customer and tell them they will see a purchase and return on their statement.
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We are using a custom SOP window, can we still use Credit Card Advantage?
Many of our clients are using custom sop windows and have not found problems with it. To test if this will work, download our software and run it under test company.
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What is the difference between a void and a credit?
A void will not charge the customers card for a transaction that has already been processed but not settled.
A credit (return) will transfer money from your account to the customers.
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How do I go about doing a Credit Transaction?
You can do a credit transaction in Receivables Transaction Entry, Invoice Entry, or Sales Payment Entry window. You will choose the document type as a Return, fill in the form, bringing up the eTransaction Entry window will have selected a transaction type of Credit.
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How to reopen and print transaction report (MSO_Confirmation) again.- Navigate to Transactions > CCA > Customer Inquiry
- Enter the Customer ID for that transaction
- Highlight the document number and double click
- When eTransaction window pops up, click the printer icon on the top right-hand side
- A Report confirm window opens. Print options are available
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How to do a Credit
See the CCA User’s Guide for instructions on issuing a credit in the General eTransaction > Transaction Types > Credit section.
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How to do a Void
See CCA User’s Guide to issue a void in the General eTransaction Information > Transaction Types > Void section
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For more information - Contact Nodus or call us directly at: (909) 482-4701.
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